Nearwell

Nearwell terms

Version of 13 November 2026.

What applies

The use of Nearwell is governed by, in this order where they conflict:

  1. the Nearwell data processing agreement, for the processing of personal data;
  2. this sheet;
  3. the supplementary SaaS terms of SilentPixel V.O.F., at https://silentpixel.net/saas-terms;
  4. the general terms and conditions of SilentPixel V.O.F., at https://silentpixel.net/terms.

The Nearwell privacy statement applies to the user's own data.

What belongs to Nearwell

  1. The service. Nearwell keeps track, for one person, of who they know, what was discussed, which tasks are open and when they want to talk to someone again. An account is for one person and is not shared.
  2. Who it is for. Nearwell is meant only for use in work or business, such as by entrepreneurs, freelancers and consultants, and not for private use. When creating an account, the user confirms that they use Nearwell for their work or business.
  3. Data about others. The user decides who they record and what they keep about them, and is responsible for that towards those people. They record only what they may hold, and no sensitive data without good reason (article 3 of the data processing agreement).
  4. Nothing without an instruction. Nearwell creates, merges or sends nothing on the user's behalf unless the user does so themselves, and never contacts the people they have recorded.
  5. No judgement of people. The user chooses the strength of a relationship themselves. Nearwell calculates no score and uses no artificial intelligence.
  6. The daily email is off until the user turns it on, and goes only to the account's address.
  7. Price. Nearwell is free for now. If a price comes, SilentPixel announces it by email at least thirty days beforehand. Nothing is charged unless the user chooses it; a user who does not want to pay exports their data and deletes their account.
  8. Stopping. The user can stop at any time by deleting their account in Settings. That ends the agreement and all data is deleted at once; a user who wants to keep their data exports it first. This does not affect the right to switch with a transition and retrieval period under the supplementary SaaS terms: a user who asks for that does not delete their account themselves.
  9. Not used. An account that has not been used for 24 months is deleted thirty days after the user has received an email about it, if they do not sign in during that time.

Annex 1 to the supplementary SaaS terms: Nearwell

  • Exportable data categories:
    • account: email address, name (if filled in), language, whether Opportunities and the daily email are on, when use for work or business was confirmed, which version of these terms was accepted and when, and, for an account that continued with Google, what Google handed over (Google account number, email address, name, profile picture address);
    • all companies, categories and tags, including those no person is linked to;
    • which pairs the user has marked as "not the same person";
    • people: name, company, job title, email address, phone number, LinkedIn link and other links, where the user knows someone from, strength of the relationship, category, tags, note, the photo, and when they were created and changed;
    • interactions per person: type, date, note;
    • tasks per person: title, related opportunity, date, priority, when completed;
    • reminders: the number of days between contact and until when it is snoozed;
    • opportunities per person: title, stage, estimated value, note, also when the feature is off.
  • Data excluded, for security reasons: the password hash and the key in the daily email's unsubscribe link. Nothing else.
  • Export formats: one JSON file with everything except the photos; the photos as JPEG files in one ZIP file; the people as CSV; the people as vCard.
  • Export method: in the service under Settings, Your data. What is not in there, SilentPixel provides on request (article 3(6) of the supplementary SaaS terms).
  • Online description of data structures and formats: https://crm.silentpixel.net/export-format
  • Known limitations when switching:
    • photos are in a ZIP file of their own, not in the JSON file: that file says for each person whether there is a photo, and the name of each photo ends in the id the person has in the JSON file;
    • the CSV and vCard files hold only a person's fields, without interactions, tasks, reminders and opportunities;
    • the JSON format is Nearwell's own, not an open standard; another provider has to convert it. CSV and vCard are common formats.
  • Backup policy and latest time for deletion from backups: there are no backups; deleted data is gone at once.