Nearwell

Nearwell privacy statement

Version of 13 November 2026.

Nearwell remembers who you know, what you discussed and when you want to get in touch again. So it holds two kinds of data: yours, and what you record about the people you know. This statement covers both.

Who is responsible

Nearwell is a product of SilentPixel V.O.F., registered with the Dutch Chamber of Commerce (KVK) under number 42200581, Jan Luykenlaan 332, 3842 LS Harderwijk, the Netherlands. You reach us at privacy@silentpixel.net.

There are two roles:

  • Your account and your use of Nearwell: SilentPixel V.O.F. is the controller.
  • What you record about others: you decide who you add, what you keep about them and why. We store and show that data only on your behalf, under the processing agreement that comes with Nearwell. We do not look into it, except when you ask for help or when it is needed to fix a fault or stop abuse. We use it for nothing else and never send anything to the people in it.

Are you in someone's Nearwell and do you want to know what it says about you, or want it removed? Ask the person who added you. We cannot look up who that is for you: we do not search users' data to find who has recorded someone. If you know who it is and they do not respond, email us with that user's name or email address: we will take your request to them.

Which data about you

  • Your email address and your password. We keep the password only as a hash: we cannot read it.
  • If you continue with Google: what Google gives us then, namely your email address, your name, your Google account number and the address of your profile picture. We ask Google for nothing else, such as your contacts, calendar or mail. Our sign-in system (Supabase) keeps those details with your account; the app itself uses only your email address.
  • When your account was created and when you last signed in.
  • Which version of the terms you accepted at sign-up, and when.
  • That you confirmed at sign-up that you use Nearwell for your work or business, and when.
  • Your language, whether Opportunities is on and whether you turned on the daily email.
  • Messages you send us.
  • With every session, our sign-in system (Supabase) records an IP address and the name of the browser. That goes when you sign out or delete your account.
  • Your IP address also reaches the logs of the suppliers that host Nearwell. They keep those for three days at most, for security and finding faults.

What you record about others

  • Per person: name, company, role, email address, phone number, links (such as LinkedIn), where you met, how strong you consider the relationship, a category, tags, a note and a photo.
  • Interactions: type, date and a note.
  • Tasks, with a title, a date and a priority.
  • How often you want to talk to someone, and until when you snoozed that.
  • If you use Opportunities: possible work with someone, with a stage, an estimated amount and a note.
  • Which two people are not the same person according to you, if you reviewed duplicates.

You choose how strong a relationship is. Nearwell calculates nothing about people and uses no AI.

Notes are free text. Do not put sensitive data about others in them, such as health, religion, political views or sexual orientation, unless you have a good reason to.

What for, and on which ground

  • Providing Nearwell: signing you in, storing and showing your data, letting you import and export it, and sending the emails that belong to the service: the confirmation of your address, a sign-in link when you ask for one and the daily email if you turn it on (article 6(1)(b) GDPR).
  • Keeping the service secure and preventing abuse, with our suppliers' logs, because we have a legitimate interest in that (article 6(1)(f) GDPR).
  • Answering questions you send us (article 6(1)(f) GDPR).
  • Counting how Nearwell is used, in totals only: how many accounts there are, how many were created or used in the last week or month, and how many use Google sign-in, each language, the daily email or Opportunities. We count from the account data above, never from what you record about others, and no total is about one account. That shows us whether Nearwell is used and what to improve, a legitimate interest (article 6(1)(f) GDPR).

We sell no data and do not use it for advertising or profiling. Beyond those totals we keep no statistics.

The daily email

It is off until you turn it on in Settings. When it is on, you get one email on days when something is due, with what is planned for today, the tasks that are due and the people you wanted to talk to again. The email names people and task titles, never your notes. The subject holds only a number.

After delivery the email sits in your own mailbox, with your own email provider. We have no say over that. You turn the email off in Settings, or with the link at the bottom of every email, without signing in.

How long we keep it

  • Your account and everything you recorded: until you delete your account in Settings. Then everything is gone from the database at once, and the photos from storage. There are no backups: what is gone is gone everywhere.
  • An account you do not use: if you have not opened Nearwell for 24 months, you get one email. If you do not sign in during the thirty days after it, we delete your account and everything in it, the photos too. An address that was never confirmed does not get that email.
  • One person, interaction or task you delete is gone at once.
  • Email delivery records: our email supplier keeps, for every email, your address, the subject and whether it arrived, for as long as our domain is active there. It deletes the content of the email after delivery. On request we have a record deleted.
  • Hosting logs: one day at Supabase, three days at Vercel.

Who else processes it

We use a few suppliers that process data only on our behalf:

  • Supabase, for the database, sign-in and the photos, in a data centre in Frankfurt (EU).
  • Vercel, for hosting Nearwell, with the servers in Frankfurt (EU).
  • Scaleway, for sending email. Scaleway is a French company and the emails leave from Paris.
  • Migadu, for the email you send us. Migadu is a Swiss company with servers in France.

If you continue with Google, Google (Google Ireland Limited) is responsible for that itself, under its own privacy terms. Google then sees that you sign in to Nearwell, but nothing of what you record in Nearwell.

You can remove Nearwell from your Google account at any time, under Linked apps (myaccount.google.com/connections). Google then gives us nothing more about you; Nearwell never had access to anything beyond the sign-in itself. What we already have stays in your Nearwell account until you delete it in Settings. Deleting your Nearwell account does not remove the link at Google: you do that there.

Outside the EU

Your data is stored in the EU. Vercel and Supabase are established outside the EU, and their staff can reach data for support and operations, among other places from the United States and Singapore. Their terms allow that wherever they or their own suppliers work. That transfer rests on the European Commission's standard contractual clauses, which you can ask us for. For Switzerland the European Commission has adopted an adequacy decision.

Your rights

Most of it you do yourself in Nearwell:

  • Access and portability: in Settings, Your data, you download everything as JSON, your photos as ZIP, or your contacts as CSV or vCard.
  • Rectification: you change anything you entered.
  • Erasure: you delete single items, or in Settings your whole account.

You may also ask us to restrict the processing, and you may object. For that, or when something in Nearwell does not work, email privacy@silentpixel.net; we answer within a month. If you are not satisfied with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Cookies

Nearwell uses only the cookies it needs: to keep you signed in, to remember your language for a year, and to remember your last search until you sign out or close the browser. That last one is there so that what you search for does not end up in the address of the page. No cookies for statistics or advertising.

Changes

When we change this statement, the date at the top shows it. If what we do with your data changes, we tell you beforehand.